How to Cultivate Loyal Customers & Employees

Session Itinerary

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ACTIVITY

OUTCOME

 

Session I.  Moral Awareness

Better understand the need for leadership and values-based decision-making.

Session II.  Values Definition

Develop code of ethics;

Discuss usefulness of code;

Experiential activity to practice using code.

Session III.  Aligning leadership with value-based decision-making (Analysis)

Understand nature of right vs. right decision-making;

Practice using four paradigms to analyze dilemmas.

Session IV.  Aligning leadership with value-based decision-making (Resolution)

Understand and practice using three decision making principles for resolving dilemmas.

Session V.  Moral Courage

Understand what it is; how an organization's culture can encourage it; and how an individual can get it.

Session VI.  Transference

Apply learnings to workplace, home, school depending on audience profile.

Please Note: This is a sample schedule. Adjustments are made on each course due to desired outcomes and other program needs.

 

cookeassociates@cookeassociates.net

Phone: 603-626-4232 • 47 Corriveau Drive, Hooksett, NH 03106